Your information. A clear purpose.

Who is responsible

Elvora Shipping decides how the information you submit on this website is used. Contact: sales@elvorashipping.com.

What we collect and why

• Shipment enquiries (name, company, email, optional phone, route, cargo details, optional ready date and Incoterm): to review your request, reply to you and prepare a quotation. We rely on your consent, given by ticking the box on the form, and on taking steps at your request before a contract. We email the enquiry to our sales team so that someone can reply, and we send you a short confirmation email with your reference.
• Alert requests (email and chosen topics): to send notice updates you asked for, only after you confirm your address from a link we email you. We rely on your consent.
• Security and abuse prevention: a bot check on forms, and short-lived counters of requests (stored against a scrambled form of your IP address or email, not in readable form) to stop automated abuse. This is our legitimate interest in keeping the service available.

We record when and under which version of this notice you gave consent. Do not include identity documents, payment information or confidential files in forms.

Who receives it

Your information is not sold or used for advertising. These providers process it for us:

• Website hosting and database provider: Runs this website and stores enquiries and alert requests. Location: Provider data-centre regions, which may be outside the UAE.
• Cloudflare, Inc. (Turnstile): Bot check on forms; receives your IP address and browser characteristics to tell people from automated traffic. Location: Global network; United States.
• Resend, Inc.: Delivers our emails: new-enquiry notices to our team, a confirmation email to you after you send an enquiry, and alert confirmation emails to you. Location: United States.

Some of these providers are outside the UAE, so your information may be processed abroad under their data-protection terms. We may also disclose information where the law or an authority requires it. If you give us a shipment, we share the details needed with the carriers, agents and authorities involved in moving it.

How long we keep it

• Shipment enquiries: deleted 12 months after we receive them. If an enquiry becomes a shipment, the records of that shipment are kept separately for the period the law requires.
• Alert requests you have not confirmed: deleted when the 48-hour confirmation link expires.
• Confirmed alert subscriptions: kept until you unsubscribe using the link in our emails or ask us to remove you.
• Anti-abuse request counters: deleted after 24 hours.

Deletion runs automatically as the website records new submissions. Routine backups made by our providers expire on their own schedule.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, restrict or object to its use, or withdraw your consent at any time, by emailing sales@elvorashipping.com from the address you used. We may need to confirm it is you. Withdrawing consent does not affect use before withdrawal. You can also complain to the UAE Data Office.

Device storage and cookies

The notification centre uses device-local storage to remember which notices you marked as read. The announcement banner remembers dismissal on this device. The quick-brief popup records when it was shown, so it does not repeat for seven days, and short notifications record, for the current browser session, which tips were displayed. Cloudflare Turnstile runs on pages with forms to separate people from bots. This website uses Google Analytics to measure visits and website usage. Google may process device, browser and usage information and use analytics cookies. Do not include personal contact information or cargo details in page URLs. See Google’s privacy policy at https://policies.google.com/privacy. You can remove these items by clearing your browser’s site data.

Shipment assistant

The shipment assistant gives predefined website guidance. Its conversation stays in memory on the current page and is cleared on reload. It does not send messages to an AI provider or retrieve shipment records. If you continue a prepared brief, the route details appear in the shipment desk address. Avoid entering sensitive information in the assistant.

External sources

Official-source links take you to third-party websites with their own privacy policies. Freight imagery is generated for this website; all images are illustrative and do not depict Elvora-owned vessels, staff or facilities.